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Customer Service Policy

The Accessibility for Ontarians with Disabilities Act, 2005 (AODA) is Provincial Legislation with the purpose of developing, implementing and enforcing accessibility standards in order to achieve accessibility for person with disabilities with respect to goods, services, facilities, accommodation, employment, buildings, structures and premises on or before January 1, 2025.

Ontario Regulation 429/07 entitled “Accessibility Standards for Customer Service” came into force on January 1, 2008 and applies to all employees as of January 1, 2012.  This regulation establishes accessibility standards specific to customer service for public sector organizations and other persons or organizations that provide goods and services to members of the public or other third parties.

This policy is in accordance with the Accessibility Standards for Customer Service Ontario Regulation 429/07 and addresses the following:

  • The provision of goods and services to persons with disabilities
  • The use of assistive devices by persons with disabilities
  • The use of service animals by persons with disabilities
  • The use of support persons by persons with disabilities
  • Notice of temporary disruption in services and facilities
  • Staff training
  • Feedback regarding the provision of goods and services to persons with disabilities
  • Notice of availability and format of documents and meetings

This Policy applies to all persons who deal with members of the public, and other third parties, on behalf of the Raisin Region Conservation Authority (RRCA).  This applies whether the person is an employee, board member, agent, consultant, volunteer, student or other type of representation of the RRCA.

This Policy applies to all services offered at facilities owned, leased or operated by the Raisin Region Conservation Authority (RRCA), as well as public events hosted by the RRCA, regardless of where the event takes place.
 

Download the Policy as a PDF

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Raisin Region Conservation Authority
18045 County Road #2, P.O. Box 429, Cornwall, ON, K6H 5T2
Tel. 613-938-3611   Fax. 613-938-3221